I Evaluated Greatest PIM Software program in 2025: 7 Winners

7 finest PIM software program I strongly advocate

As a product-oriented skilled, what issues is how product data traverses your organizational workflows. For those who lack a set system and handle product specs in silos, you will finally be subjected to shopper frustrations.

Ideally, to shortlist the perfect PIM software program, it’s good to first clear the room on your present product improvement workflows. Set a course of to keep up knowledge high quality, accessibility, file administration, file cleaning, and centralized shopper repositories to segregate them with income, manpower, and enterprise targets. 

Having a transparent pipeline of product knowledge and constructing compatibility for the info pipeline with the present tech framework (integration with CRM and ERPs) is step one in managing the ins and outs of a selected product throughout a number of channels.

What makes a PIM software program price it: my opinion

Distributors care when their product is highlighted by their shopper base. Parallely,  most B2B corporations take care of challenges like knowledge silos, inaccurate knowledge specs, and redesigning product workflows for purchasers and distributors that are part of their KPI.

As companies discover PIM instruments to handle their product content material and hold a central SKU for it, the marketplace for PIM instruments additionally proceed rising from USD 12.2 billion in 2022 to USD 223.8 billion by 2027, based on a markets and markets report.

Based on me, instruments that provide knowledge storage, multi-channel syndication for content material and media, a centralized repository for technical specs, and integration of information to optimize high quality and preserve shopper relations are essential.

Beneath are some elements you possibly can’t miss out on if you’re researching for an efficient PIM software program:

• Centralized product knowledge repository: I shortlisted the instruments that act as a single reality for all product knowledge, together with descriptions, specs, SKUs, pricing, pictures, and localized content material. A centralized system reduces knowledge silos, will increase consistency throughout groups, and helps omnichannel distribution with correct product content material. 
• Multichannel syndication with integration capabilities: It was necessary for me to take a look at all angles that permit product specialists to retailer and share exact specs. The highest PIM software program permits for seamless syndication of product knowledge throughout a number of gross sales channels, marketplaces (Amazon and eBay), e-commerce platforms (Shopify, Magento), ERP methods, and print catalogues. You may profit from pre-built connectors and APIs that guarantee sooner time-to-market and cut back handbook effort.
• Knowledge high quality and validation instruments: I factored in automated knowledge high quality checks in my evaluation, together with completeness scoring, rule-based validation, and duplicate detection. These instruments assist preserve prime quality knowledge, which immediately impacts purchaser’s belief and conversion charges. Options like knowledge high quality recommendations additionally make patrons belief that they’re going to obtain viable product recommendations and enhancements with the device.
• Person roles and workflow administration: A PIM device does not must compromise on knowledge safety and encryption. Strong role-based entry management and customizable approval workflows assist groups collaborate effectively. Whether or not it is advertising, merchandising, or localization groups, you’d want an answer that helps clear possession and visibility by your entire product content material lifecycle.

Whether or not you’re a B2B or B2C SaaS agency, having the fitting automations to retailer product particulars and sync them together with your present IT infrastructure is essential to your conversions.

Out of 40+ instruments that I initially shortlisted, I went forward and did a nostril dive into 7 finest PIM instruments in 2025. To be included on this class, a software program should:

• Acquire and unify product data from varied separate information into one supply.
• Determine and repair problematic or inconsistent product knowledge and metadata.
• Present search or filtering capabilities that can be utilized internally or on-line by patrons.
• Manage product knowledge primarily based on their traits, attributes, and similarities.
• Push product data out into e-commerce, retail, social media, and marketplaces.
• Analyze product knowledge, its high quality, and utilization throughout a number of channels.

*This knowledge was pulled from G2 in 2025. Some opinions could have been edited for readability.  

Plytix PIM helps you cut back your dependency on handbook spreadsheets and third-party instruments by consolidating product knowledge throughout varied channels into one unified platform. It additionally cuts down on knowledge silos, will increase multichannel syndication and improves your time to market.

From the outset, what stood out to me was how simple it was to make use of. The consumer interface is intuitive, the navigation is easy, and all the pieces feels designed for a broader viewers, not simply knowledge engineers.

What I liked most about Plytix is the way it helps centralize all product knowledge, and makes managing data really feel much less like a chore and extra like a wise collaboration. Bulk enhancing characteristic is one other plus. The system permits for enormous product knowledge updates with just some clicks, which is a lifesaver on the subject of managing in depth catalogues.

I additionally wish to name out their crew collaboration characteristic. Plytix makes it simple to align obligations, monitor adjustments and work throughout departments. And talking of groups, their buyer help? Prime notch. They’re all the time responsive and tremendous pleasant, whether or not it is a reside chat query or an in depth electronic mail request.

Plytix’s “Model Portals” characteristic are {custom}, shareable product catalogues which you can construct and publish on-line. Whereas I really like the way it helps ship curated lists to companions and distributors, I do really feel like they’ll profit from enhanced structure choices and customizable choices a bit extra.

Plytix gives a freemium mannequin that’s surprisingly useful and could be a robust gateway for startups or small groups. 

The premium tiers introduce options like channel administration, the place you possibly can export product knowledge in {custom} codecs for platforms like Shopify, and Amazon, and even print catalogues. The {custom} attributes system additionally expands in these tiers, letting you construction knowledge to suit advanced workflows or regional compliance wants. 

That stated, there are some areas for enchancment. As an illustration, establishing your attribute hierarchy can really feel a bit inflexible. The UI, whereas clear, typically hides superior capabilities behind too many clicks. And if you’re a bigger group with bigger SKUs, the efficiency may be a bit lagging.

Total, Plytix Cloud PIM and DAM assist handle product knowledge, combine knowledge seamlessly, and provide multi-channel product distribution to draw extra conversions.

Nonetheless, there are some points to enhance concerning the platform. As an illustration, establishing your attribute hierarchy can really feel a bit inflexible. The UI, whereas clear, typically hides superior capabilities behind too many clicks. And if you’re a bigger group with bigger SKUs, the efficiency may be a bit lagging.

Total, Plytix Cloud PIM and DAM helps handle product knowledge, combine knowledge seamlessly and provide multi-channel product distribution to draw extra conversions. 

What I dislike about Plytix Cloud PIM and DAM:

• Based on customers, language help for product knowledge is presently not obtainable and a few import feed integrations nonetheless want enchancment.
• I noticed that getting it arrange and configuring it took longer than anticipated, which can also be highlighted steadily by G2 buyer opinions.

What do G2 customers dislike about Plytix Cloud PIM and DAM:

“Plytix makes use of what they name ‘Model Portals’ to supply finish consumer entry to data, however as for exports it is restricted to just one PDF, 1 Excel/CSV file. Separate SKU data will get mixed all into one PDF or EXCEL/CSV, the place it ought to present extra choices.”

– Plytix PIM Evaluate, Michelle O.

Gross sales Layer PIM permits automation of advanced B2B processes and product centralization, together with suitable connectivity to your current B2B workflows to cut back time and error discrepancies.

What I observed concerning the platform straight away that how simple it’s to get began. I didn’t want a handbook or a crash course, because the interface is clear, intuitive, and sort of enjoyable to make use of. Every little thing is the place you’d anticipate it to be.

I additionally preferred that managing product data throughout a number of platforms was actually easy. You might deal with a ton of SKUs numbers, and with Gross sales Layer, it could really feel like chaos continues to be underneath management. I can replace a product description or a spec sheet in a single place, and it is reside throughout all our gross sales channels.

Its means to handle catalogs, push updates in actual time, and even tweak fields in bulk is superb — to not point out it saves you a substantial period of time.

Nonetheless, not all the pieces is ideal. Their buyer help was once high tier, however ever since they switched to a ticketing system, the wait occasions have gotten a bit longer.

Shifting on to superior options: If you’re on a primary plan, be prepared for some limitations. To make use of formulation to automate knowledge fields or arrange superior filters, you would want to purchase a premium subscription. What’s extra, creating these formulation is not precisely plug and play. It took me some time to determine the logic syntax and the documentation did not assist.

In case your catalogue is huge, the search perform would not be as intuitive as you assume. It really works, however not as neatly because it ought to.

Regardless, Gross sales Layer PIM helps you handle product particulars throughout a number of SKUs and inventories, retailer exact product specs, and automate your shopper conversions seamlessly.

What I dislike about Gross sales Layer PIM

• I noticed that the method of updating and refining knowledge generated inside connectors could be improved.
• Whereas Gross sales Layer PIM gives a centralized product repository, there are nonetheless limits on the exportations.

What do G2 customers dislike about Gross sales Layer PIM

“Once we initially migrated from PIM to Gross sales Layer, we had issues with the import of household kinds, since Gross sales Layer could be very delicate and permits the creation of attributes and attribute values no matter whether or not they’re discovered within the configuration of the households’ technical sheets. This duplicated the product traits if they’d a tab or have been in plural or singular. We have now been capable of reduce these instances by utilizing household templates exported immediately from SL.”

– Gross sales Layer PIM Evaluate, Gisselle D.

Akeneo PIM is a frontrunner within the product expertise class, permitting a number of B2B and B2C manufacturers to scale their omnichannel retail processes. Companies throughout manufacturing, distributors, retailers, or international manufacturers use it for product onboarding.

Once I first began utilizing Akeneo PIM, it was tremendous simple to configure and set it up. It genuinely didn’t take me lengthy to get aware of the system, even with restricted coaching. It’s web-based, light-weight, and simply aesthetically well-designed. I might simply flick through product classes, handle attributes, and customise fields without having to dive right into a consumer handbook each time.

One of many standout options for me has been its flexibility on the subject of managing advanced product knowledge. I work with hundreds of SKUs, and Akeneo’s dealing with of variant product administration, categorization, and attribute units made it a lot simpler to keep up consistency throughout completely different marketplaces. The system helps bulk edits, tailor-made export builders, and a powerful import/export engine that’s extremely configurable.

Akeneo additionally rolled out the brand new AI capabilities for producing product descriptions which may genuinely enhance the way you enrich your product content material at scale.

One other factor I liked was its modularity. Akeneo is constructed on Symfony, which implies it’s extremely extensible. Whether or not you want a connector for Bynder, Magento, or any ERP system, you possibly can both have a plug-and-play answer from the Akeneo Market or construct a {custom} connector comparatively shortly.

Even the Group Version feels highly effective with a big selection of free plugins, although I’ll admit the Enterprise Version (EE) packs a much bigger punch with unique options like superior rights administration and tailor-made export choices.

I’ve interacted with Akeneo’s buyer crew, and so they’re passionate, fast to reply, and genuinely invested in serving to customers. The documentation is obvious, detailed, and there’s an energetic neighborhood discussion board, which saved me greater than as soon as.

However, in fact, all the pieces has a flip aspect. One of many early challenges I confronted was the preliminary setup, it’s not plug-and-play on the enterprise scale. In case your product taxonomy is advanced or your attribute logic is non-linear, anticipate to spend time mapping issues out.

Additionally, whereas the GUI handles most admin duties, some adjustments (like advanced attribute rule definitions or metric unit updates) nonetheless require enhancing configuration information or YAML definitions, which seems like a step again for a product this mature.

The pricing mannequin could be a little bit of a hurdle, particularly for smaller groups. Some G2 reviewers talked about that key options like webhooks, sensible attributes, or reference entity enhancements are solely obtainable within the EE model.

I discovered myself wishing Akeneo supplied these as à la carte add-ons as a substitute of locking them behind a paywall. Whereas the API is well-documented and usually dependable, I did expertise some latency in high-load environments — although I heard that’s being addressed in newer variations.

Other than this, I bumped into minor annoyances like the lack to simply convert column sorts (say from textual content to a dropdown). It was not attainable to construct nested attribute teams as effectively. This turns into irritating while you’re making an attempt to prepare massive, multi-level product datasets logically. 

Lastly, the EE’s strict channel restrictions and lack of attribute/worth inheritance felt limiting at occasions, particularly when working with associated merchandise that shared overlapping knowledge.

Regardless, Akeneo has been a sport changer in how I handle product data. If you’re on the lookout for a contemporary, versatile PIM constructed with managers and builders in thoughts, it is price a shot.

What I dislike about Akeneo PIM:

• Whereas Akeneo PIM focuses on managing and enriching product data, I observed it nonetheless has restricted built-in analytics and reporting options.
• I came upon that Rule Engine and Shared Catalogs are restricted in it is use. For each options, it’s fascinating to have extra choices in a fancy setting.

What do G2 customers dislike about Akeneo PIM:

“Some options are nice however can nonetheless be fleshed out extra: the power to observe up the completeness and high quality degree of your enriched merchandise is nice, nonetheless, not versatile sufficient. Customers who wish to tweak this themselves shall be disenchanted. Similar with the automation guidelines: an ideal device, however I wish to see extra options added (complexity in formulation, and many others.)

–Akeneo PIM Evaluate, Sabrina C.

Pimerly SaaS PIM and DIM is a cloud-based PIM device that manages product knowledge throughout a number of channels. It’s designed to optimize product workflows for gross sales, advertising and e-commerce purposes and is utilized by a number of industries throughout vogue, retail, e-commerce, and banking to load and handle product knowledge.

I’ve analyzed Pimberly for fairly some months now, and actually, it’s made managing product knowledge really feel method much less chaotic. What stood out to me first was how easy the export and import performance is, particularly while you’re juggling hundreds of SKUs. It makes onboarding new merchandise tremendous simple, and bulk uploads are quick sufficient that I do not discover myself ready round watching a loading display.

The UI is slick. It feels prefer it was designed with precise customers in thoughts; the search perform truly finds what you are on the lookout for, and the entire platform is extraordinarily intuitive.

I am not a brilliant technical particular person, so the truth that I might simply dive in without having to name IT each 5 minutes says lots. That stated, for the parents on our crew who do the  precise work, the system is configurable.

The flexibility to tailor feeds and channels primarily based on particular markets or retailers is a game-changer. For individuals working with multilingual and multichannel product content material, and relaxation assured, Pimberly handles that complexity very well.

Now, I received’t fake it’s all good. One factor that bugs me is the occasional sluggishness throughout uploads. I do know that in all probability comes with the territory of working with massive datasets and media-rich digital belongings, however it’s nonetheless irritating while you’re making an attempt to maneuver shortly.

Additionally, whereas automation is obtainable, it is a bit restricted on the subject of extra area of interest workflows. We’ve needed to manually test or tweak a couple of steps that I want we might absolutely automate.

Nonetheless, I’ve been genuinely impressed with the help crew — they’re responsive and clearly know the product inside out. Throughout implementation, they helped us map out all our knowledge buildings and metadata necessities with out making it really feel like a large slog.

It’s clear they’ve constructed the system to evolve. We’re on one of many extra superior plans, and whereas I don’t know each tier by coronary heart, I can say we’re getting strong worth for the superior knowledge modeling and channel customization capabilities included.

One characteristic that shocked me is the built-in digital asset administration (DAM). It’s seamlessly tied into the PIM, so linking product knowledge with pictures, movies, and paperwork occurs robotically when you arrange the logic. Which may save your inventive crew a lot time. Plus, permissions and consumer roles are simple to handle throughout departments, which is large in the event you’re working in a much bigger crew.

Total, Pimberly performs a key position in organizing your SKUs, automating gross sales and advertising workflows, and integrating product knowledge with the fitting commerce channel to provide a supreme buyer expertise.

What I dislike about Pimberly SaaS PIM and DIM:

• Whereas Pimberly is a standout answer, I noticed that some customers may initially discover the in depth options overwhelming.
• I observed that a few of the automation within the channels shouldn’t be simple to make use of and would require you to find out about workflows and automations.

What do G2 customers dislike about Pimberly SaaS PIM and DIM:

““The AI product description assistant could possibly be higher, OpenAI is kind of good at this, it may be price integrating into Pimberly sooner or later. Pimberly could be fairly technical as effectively, so coaching for it does take longer with product listings than different software program.””

– Pimberly SaaS PIM and DIM Evaluate, Nick T. 

1WorldSync is a world PIM answer that helps handle SKUs, multi-channel syndication, and product knowledge centralization for your online business purposes. It’s designed to advertise ease of working on your groups and preserve product integrity.

On the first look, 1WorldSync appeared a bit overwhelming. There are such a lot of fields, configurations, and syncing choices that I wasn’t certain the place to start. However as soon as I obtained the hold of it, it began to make much more sense, and now I can’t think about going again to the messy Excel sheets we used to depend on.

What actually drew me in was how simple it’s to publish and sync product data throughout a number of retailers. Whether or not it’s small-scale distributors or massive retailers, the platform appears to adapt effectively, particularly with automation baked in. I don’t have to fret about manually copying product knowledge anymore: as soon as I replace one thing, it’s mirrored throughout the channels I’ve built-in. That’s an enormous win when it comes to effectivity.

One other factor I’ve come to understand is the help. The customer support crew is genuinely useful and simple to achieve. If it’s a must to work on some time-sensitive tasks, the help crew will come by with exact recommendation and fast turnarounds. It is reassuring realizing that assistance is only a name or message away, particularly while you’re working with tight deadlines.

From a technical standpoint, 1WorldSync’s means to deal with detailed merchandise knowledge is spectacular. Every product web page permits me to add enriched metadata like pictures, specs, Website positioning-friendly descriptions, GTINs, and even retailer-specific templates. It’s a centralized platform that reduces redundancy and retains all the pieces version-controlled.

For bigger catalogs, particularly while you’re managing SKUs within the hundreds, that sort of granularity is crucial.

Nonetheless, as anticipated, some options are hidden behind the premium paywall. With the higher-end plans, you get entry to superior workflow automation, expanded API capabilities for {custom} integrations, and dimensional asset administration (that’s what the DIM within the title refers to).

The DIM options mean you can deal with wealthy media, like 360-degree product views and HD movies, throughout platforms with out compression points or reformatting. It’s constructed for enterprise-level content material syndication, and in case your model prioritizes constant storytelling throughout markets, that’s a game-changer.

Nonetheless, there are areas that might use sharpening. The UI, though useful, has a little bit of a studying curve. You may really feel a bit misplaced, particularly when making an attempt to hyperlink associated merchandise or variants. The error messages might positively be extra descriptive, too, or else you may not know what hit you.

Additionally, whereas the system is highly effective, there’s a scarcity of built-in onboarding tutorials. For those who’re not educated or don’t have somebody guiding you, it’d really feel intimidating.

Total, in the event you get previous the preliminary hurdles, the productiveness enhance is actual. 1WorldSync can prevent numerous hours on product setup, syndication, and corrections. With versatile knowledge modeling, you possibly can tailor the platform to fit your enterprise logic.

What I dislike about 1WorldSync:

• Whereas 1WorldSync shops your product credentials successfully, it’s nonetheless a bit overwhelming. There are such a lot of choices and makes use of that it may be complicated as to what precisely it’s good to be utilizing on the time.
• I observed that customers encountered challenges in pinpointing errors of their current work and felt caught and not sure of the place the problems have been.

What do G2 customers dislike about 1WorldSync:

“I consider what could be improved is the UI for the platform. The consumer interface does look a bit archaic. Most different GDSN platforms have a cleaner, sharper look the consumer expertise of their platform.””

– 1WorldSync Evaluate, Richard C.

PIMworks is a complete product administration device that manages your product knowledge throughout channels, secures your digital asset administration workflows, and centralizes core product data throughout a number of channels.

What drew me in initially was the promise of streamlined product data administration, and in that regard, it completely delivers. One of many standout options is the way it centralizes all our product knowledge, like descriptions, pictures, SKUs, specs, all the pieces, right into a single platform. This has made managing our catalog of over 6,000 merchandise a lot simpler.

I really like that I can update content material for a number of SKUs directly with the majority product knowledge instruments. It’s fairly neat how PIMworks permits content material enrichment with a centralized method, which has helped us keep constant throughout a number of gross sales channels.

The UI is certainly useful, primary however usable, and the educational curve wasn’t too steep. I didn’t really feel overwhelmed when onboarding, which is greater than I can say for another PIM instruments I’ve examined.

Options like asset and vendor administration, help for multichannel syndication, and the product hierarchy instruments have been all actually useful for our use case. One of many core highlights has been their content material optimization engine, which helped enhance our visibility on on-line marketplaces after we expanded to new international locations.

The help crew additionally deserves a shoutout; responses have been fast, and we had a devoted buyer success rep who guided us throughout implementation. The proactive follow-ups and availability of chat-based assist added to the expertise.

That stated, it’s not with out its points. Whereas the help crew has typically been nice, there have been instances, notably in the course of the early implementation, the place communication gaps actually slowed issues down.

Some customers acknowledged that they needed to repeat themselves a number of occasions and felt like inside coordination was missing on their aspect. One of many reviewers acknowledged that they disappeared for weeks, and so they needed to escalate points greater than as soon as to get traction. It positively examined their persistence.

Whereas I admire the platform’s performance, some duties, like product syndication, require too many clicks and really feel unnecessarily tedious. That is the place they might severely enhance UX design. Plus, efficiency can lag typically; loading occasions aren’t all the time snappy, particularly when dealing with massive datasets.

When it comes to pricing tiers, whereas the G2 opinions didn’t explicitly listing every plan, it’s clear from consumer suggestions that the higher-tier plans include superior options like multi-user roles, detailed product taxonomies, API entry for integrations, and automation for content material workflows.

For those who’re a part of a mid-sized to massive group with advanced product buildings and multi-channel methods, these premium options are in all probability definitely worth the funding. However in the event you’re a small crew on the lookout for simply the fundamentals, the lower-tier plans appear greater than enough.

Total, PIMworks gives a wise and sustainable platform for internet hosting your product particulars and specs throughout all product strains and syndicating knowledge as and when wanted throughout channels.

What I dislike about PIMworks:

• Whereas the general customer support was passable, typically communication with the crew was troublesome at finest. Customers needed to repeat themselves a number of occasions however no motion was taken.
• I noticed that updating and syndicating a product requires a handful of clicks, which could be diminished.

What do G2 customers dislike about PIMworks:

“Its a bit sluggish and another occasions shouldn’t be responsive in different units. We dont use this with steadily because of the variety of options in there.”

– PIMworks Evaluate, Jacobo S. 

Salsify PXM is a cloud-based product expertise platform that gives enriched choices like pictures, SKUs, specs, variations, and many others. to retailer product knowledge, optimizes product operations throughout channels, and shops particulars precisely. 

What I really like most about it’s how simple it’s to centralize and enrich product knowledge throughout our total catalog. The content material administration options are rock strong. You may construct a number of catalogs, assign digital belongings, and push knowledge to retailers or marketplaces with out always switching instruments.

It’s like having a command middle for all product experiences. For instance, their DAM system lets me tag and monitor picture utilization throughout channels. Every little thing syncs completely with retailer specs, which cuts down on handbook errors large time.

One other standout is how collaborative the device is. Our crew, throughout advertising, gross sales, and ecommerce, can all work inside the identical interface, and updates replicate immediately. The flexibility to set roles and permissions additionally retains issues safe. I particularly admire the platform’s knowledge modeling options, which allow us to customise fields and hierarchies to match our inside methods without having IT each step of the way in which.

On the technical aspect, their API and syndication instruments are extremely versatile. You may automate exports, sync updates with retailer endpoints, and customise product feeds. That is clutch in the event you’re working with platforms like Amazon, Walmart, Goal, or Google Buying. Their enhanced content material builder even permits wealthy media publishing on to supported retailers, which is large for conversion.

That stated, Salsify isn’t good. Whereas it does lots, the UI could be overwhelming at first, particularly for brand new customers. Some workflows aren’t very intuitive, and I’ve needed to depend on documentation and buyer help greater than I’d like.

Whereas their help crew is usually useful, response occasions can lag throughout peak durations. Additionally, the pricing mannequin is not essentially the most clear. Smaller characteristic additions or connector integrations typically include shock prices, and that stings while you’re scaling up.

I analyzed each normal and enterprise tiers of Salsify, and the distinction in premium options is noticeable. The bottom plan provides you important PIM and DAM capabilities, however as you progress up, you unlock superior workflow automation, real-time analytics dashboards, and custom-built integrations.

One among my favourite premium options is their Expertise Builder, which helps you to create customizable product touchdown pages proper from the platform. It’s a lifesaver for fast merchandising pushes.

Total, if you’re on the lookout for a strong and no-nonsense product expertise platform that handles product centralization, content material syndication, knowledge modeling, and structuring multi functional platform, look no additional than Salsify PXM.

What I dislike about Salsify PXM:

• Whereas Salsify PXM gives in depth product catalogues and directories, typically throughout importing or importing knowledge, the system is sluggish or lags attributable to a variety of different imports queued forward of you.
• I noticed that typically it takes longer than anticipated to get bugs fastened on some options.

What do G2 customers dislike about Salsify PXM:

“It will be good if there have been the power to have extra customization within the catalog creation and promote sheet creation setups.”

– Salsify PXM Evaluate, Nathan S.

As your purposes host and retailer product knowledge, be taught how one can preserve them with my colleague’s evaluation on finest utility monitoring software program in 2025.