Area Assist Consultant (Distant – EMEA) – sUAS Information

Germany

Skydio is the main US drone firm and the world chief in autonomous flight, the important thing expertise for the way forward for drones and aerial mobility. The Skydio workforce combines deep experience in synthetic intelligence, best-in-class {hardware} and software program product improvement, operational excellence, and buyer obsession to empower a broader, extra various viewers of drone customers. From utility inspectors to first responders, troopers in battlefield situations and past.

In regards to the workforce: 

The Buyer Success workforce is a rising worldwide workforce that gives the broader group and our clients with enablement companies to make sure that our clients can get probably the most worth out of their Skydio UAS options. Reporting to the Area Assist Consultant Supervisor, the Area Assist Consultant will primarily interface with the Nationwide Safety gross sales workforce, Buyer Assist and Program Administration to help our Worldwide Protection and Authorities clients. 

In regards to the function: 

We’re searching for a highly-motivated and technical particular person with UAS expertise who’s comfy interfacing with Protection and Authorities clients in addition to different Federal and enterprise clients to supply best-in-class onsite and distant technical and logistics help. By taking possession of buyer relationships within the subject and gathering suggestions, you’ll be a trusted accomplice and liaison between Program Administration, Product, Assist and Engineering. You’ll advise each Skydio and the Buyer, expediting the product suggestions communication loop and serving to handle the client technical enablement, troubleshooting, restore and upkeep workstreams. 

The way you’ll make an affect:

• Work intently with inner groups to grow to be an knowledgeable on Skydio’s merchandise, processes, specs, and product roadmap.
• Develop subject help processes that outline and speed up our escalation and debugging workflows.
• Scale back the variety of technical escalations into engineering teams by growing efficient triage and determination methods.
• Develop and preserve a sophisticated degree of proficiency in product enablement and troubleshooting by turning into a licensed Skydio UAS Operator and Coach. 
• Present on-the-job (OJT) coaching to clients within the areas of upkeep and operation methods related to the restore of UAS plane and tools, together with related take a look at tools, with particular consideration given to adjustment, calibration, spares suggestion, trouble-shooting and inspection strategies. 
• Work to develop or enhance written inspection procedures, drawings and different directions to carry out and assist clients examine and preserve their fleets.
• Present on-site firm illustration and technical help to clients and provoke corrective actions for upkeep, restore and substitute points.

What makes you an excellent match: 

• Means to journey as much as 80%+ Globally to supply subject help to our Federal and Protection clients. 
• 3+ years expertise as a Area Assist Consultant working on, repairing and sustaining UAS (Unmanned Plane Programs) for big shoppers, ideally with authorities or army clients.
• Adept at technical troubleshooting, problem-solving, and are accustomed to triage and escalation workflows.
• Assertive self-starter with wonderful interpersonal and written communication expertise.
• OCONUS (deployed) army expertise is strongly most well-liked. 
• Familiarity with RMA, spares, logistics or different restore workflows is most well-liked.
• Expertise in Linux working techniques is most well-liked.
• Expertise with army commonplace upkeep practices is most well-liked. 
• Current or prior safety clearance is most well-liked. 
• Artistic considering with the flexibility to multitask.
• Unwavering professionalism.

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At Skydio we consider that variety drives innovation. We have now created a multidisciplinary setting that embraces the ability of various views to create elegant options for advanced issues. We’re dedicated to rising our community of individuals, packages, and assets to nurture an inclusive tradition.

Certified candidates will obtain consideration for employment with out regard to race, shade, faith, intercourse, sexual orientation, gender identification, nationwide origin, incapacity, protected veteran standing, or different traits protected by federal, state or native anti-discrimination legal guidelines.

For positions positioned in the US of America, Skydio, Inc. makes use of E-Confirm to substantiate employment eligibility. To be taught extra about E-Confirm, together with your rights and tasks, please go to https://www.e-verify.gov/

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